Refund policy
RETURN & REFUND POLICY
At Epalacio, every piece is thoughtfully crafted with exceptional care and attention to detail. We hope you love your purchase. If for any reason you are not completely satisfied, we are here to assist you.
Returns
We accept returns within 14 days of the delivery date.
To initiate a return, please contact info@epalacio.com for a Return Authorization before sending your item.
All returned items must:
- Be unworn, unwashed, unaltered, and in their original condition
- Be free of perfume, makeup, deodorant stains, odors, pet hair, or any signs of wear
- Have all original tags attached
- Be returned in their original packaging
- Include the original receipt or proof of purchase
Returns sent without prior authorization may not be accepted.
Non-Returnable Items
- Final sale and discounted merchandise
- Personalized or custom-made pieces
- Items with custom embroidery or monogramming
- Made-to-order items
- Gift cards
Because personalized and custom embroidered pieces are created specifically for each customer, they cannot be returned or exchanged unless they arrive damaged or defective.
Return Shipping
- Return shipping costs are the responsibility of the customer unless the item received was damaged, defective, or incorrect
- We recommend using a trackable shipping service
- Epalacio is not responsible for returns lost or damaged during transit
Refunds
Once your return has been received and inspected, you will receive an email confirming the status of your return.
If your return is approved, you may choose one of the following:
- A refund to your original method of payment, processed within 5–7 business days, or
- Store credit in the form of an Epalacio Gift Card, which may be used toward any future purchase.
Original shipping charges for expedited delivery (if selected) are non-refundable.
Exchanges
Exchanges for a different size or color are available, subject to inventory availability.
Please contact info@epalacio.com to request an exchange.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact info@epalacio.com within 5 days of delivery so we can promptly resolve the issue.
Handcrafted Products
Every Epalacio piece is handcrafted with care. Slight variations in embroidery, fabric, color, texture, or finishing are part of the unique character of each piece and are not considered defects.
Contact Us
For any questions regarding your return or exchange, please contact us at:
Policy Notice
Epalacio reserves the right to refuse returns that do not meet the requirements of this Return & Refund Policy.
By completing a purchase on epalacio.com, you acknowledge that you have read and agree to this Return & Refund Policy.