SHIPPING POLICY

At Epalacio, we are committed to delivering your order with the same care and attention that goes into crafting each piece. We are pleased to offer Free Standard Shipping on all U.S. orders.

Processing Time

• Orders are processed within 2–5 business days.

• Orders are not processed or shipped on weekends or holidays.

• During peak seasons or promotional events, processing times may be slightly longer.

Shipping

• Orders are shipped via USPS Ground Advantage.

• Estimated delivery time is 3–7 business days after your order has been processed.

• Expedited shipping options may be available at checkout for an additional charge.

Order Tracking

Once your order has shipped, you will receive a confirmation email with your tracking number.

Please allow 24–48 hours for tracking information to become available.

Shipping Restrictions

• We currently ship within the United States only.

• Epalacio is not responsible for shipping delays caused by the carrier, severe weather, or other circumstances beyond our control.

Lost or Damaged Packages

If your order arrives damaged, please contact info@epalacio.com  within 5 days of delivery and include photographs of the package and the item.

If your package appears to be lost in transit, please contact us and we will work with the shipping carrier to help resolve the issue.

Contact Us

For any questions regarding shipping, please contact us at: 

Email: info@epalacio.com